ROBES provides its services on the basis of a clearly Service Level Agreement (SLA).
All agreements made about Oracle Remote Support will be recorded in this SLA.
The big profit of working with such a conformity – the cost of the service will be known before you finally agree. Besides, you are able to define by part which service is desired.
Oracle Call Support (OCS)
This service is especially for ventures which will do with support on there Oracle product by telephone. ROBES makes analyzes of the database to provide a clear impression of its status. On the basis of those records ROBES is able to give directed solutions and advise about reported problems.
Oracle Remote Support (ORS)
This ROBES service goes further than just support by telephone. With this service your organization will also receive operational DBA support. This implies that ROBES is able to call-in to your system to give support. By calling-in ROBES makes exclusive use of secure connections.
Oracle Preventive Support (OPS)
As the heading already says, this is a preventive service. In contradistinction with ORS and OCS services - where you’ll only consider to call when problems occur - problems will now be prevented to occur. Through a further agreeable frequency the DBA’s of ROBES will analyze the database of your organization. This service makes use of a packet developed by ROBES. With this packet Oracle databases will be monitored and watched over 24 hours a day and 7 days per week. At the same time periodical a copious report (Service Level Reporting) about the performed work and problems that have been occurred will be made.